Getting Down To Basics with Technology

Netgear Support Guide and Tips

Many people have problems logging in their routers because of technical router issues or log-in problems. This article can help you resolve issues when logging-in to your router. First, using an Ethernet cable, connect your router and computer, with one end of the LAN port with both ends secured. As explained in the user manual, check the Internet LED to ensure it is lit and troubleshoot the light status if it is not lit. The LEDs for the LAN ports should be lit, and try to move the cable to a different port if they are not lit up. The Ethernet adapter must be lit on as well, otherwise, troubleshoot as explained in the user manual. If ever that the Ethernet adapter was not manufactured by Netgear, you need to contact the direct manufacturer.

Inspect to see if your computer is connected to your router by selecting start, run, and type ping or and if your computer is not connected once a message appears saying “Request timed out”. Your internet proxies must be disabled by using the Internet Explorer and try to look for the Tools, Internet Options, Connections, and LAN settings, and uncheck the proxy server for your LAN. Deleting offline contents is important to clear any previous router login page by selecting tools, internet options, delete files and delete all offline content, then click ‘OK’. You can also try accessing using a different browser or a different computer. Power off your router and power it back on again. If all else fails, you can restore the factory default settings of your Netgear home router and enter the default username and password.

For changing the WiFi password or SSID, the default username (admin) and default password which is ‘password’. From the Home Page, select ‘wireless’ and enter your new username and password in the Name or SSID field and Network Key field, then click the ‘Apply’ button and save the changes. If ever your computer disconnects from the wireless network, you can view the available wireless network by entering the new WiFi password or network key. Netgear highly advise users to enable password recovery if changing the password for the router user name admin, so it can be recovered if it’s forgotten. This password recovery process is supported by Firefox, Chrome, and Internet Explorer browsers but not Safari. Once password recovery is enabled, you can enter the serial number of the router that is on the product label.

For more information about Netgear troubleshooting tips, feel free to check our website or homepage now.

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